Shipping Information – SHAPES IN THE SAND
At SHAPES IN THE SAND, we are committed to prompt, reliable and conscious shipping. All orders are sent plastic free in sustainable packaging, reflecting our commitment to protecting the environment.
Orders are dispatched within 24 hours on business days and are fully trackable. Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow its journey from our Sydney studio to your doorstep. Delivery timeframes may vary depending on your location and the shipping method selected.
If your order includes a pre-order item, your pieces will be shipped together once the pre-order is ready. This allows us to reduce excess packaging and ship more consciously. If you would prefer separate shipments, please contact us.
Australia/NZ Shipping
Carrier: Australia Post
All orders are shipped with full tracking. Shipping is $10 on orders under $150, or $12.95 with signature on delivery.
Free Standard Shipping: Available Australia wide on all orders over $150.
Express Shipping: Upgrade to express delivery for $15 at checkout.
USA Shipping
Carrier: Australia Post
We ship to the USA via Express Post to help ensure your order arrives promptly. This service includes full tracking, and the tariff and import charges are included in the express shipping cost.
Flat Rate Express Shipping: $40 AUD
Free Express Shipping: Available on all orders over $300 AUD
Rest of the World
All international orders are shipped via Australia Post.
Free International Shipping: Available on all orders over $250 AUD.
All orders under $250 AUD can be shipping standard for a flat rate of $25 AUD or express for a flat rate of $35 AUD. This includes full tracking.
You will receive a tracking email once your order has been dispatched within 24 hours.
Customs Duties and Taxes
International customers are responsible for any duties, taxes, tariffs or customs fees charged by their local authority. These charges vary by country, so we recommend checking with your local customs office before placing your order. SHAPES IN THE SAND is not responsible for these additional charges.
Order Processing
Orders are processed Monday to Friday. Purchases made on weekends or public holidays will be shipped the next business day.
Sustainable Shipping Promise
Every SHAPES IN THE SAND order is packed using recycled, compostable or sustainably sourced materials. From swing tags made with recycled card and non-toxic inks to compostable hygiene liners and postage labels, your order arrives with minimal environmental impact.
Lost or Missing Parcels
Once your order has been handed over to Australia Post, it is scanned into their network and delivery becomes their responsibility.
If your parcel appears to be delayed, missing or marked as delivered but cannot be located, we recommend contacting Australia Post directly and lodging an investigation using your tracking number. This allows their team to locate the parcel or provide next steps.
We are always here to help. However, we are not able to replace or refund parcels that Australia Post has confirmed as delivered. If you need further support with your delivery investigation, please reach out to us and we will do our best to assist.
