RETURNS & EXCHANGES
Online Returns Policy
Shapes in the Sand is dedicated to customer service and ensuring that you are completely happy with your purchase. If you are not 100% satisfied with your purchase, you can return it for a full refund or exchange for a different size, style of colour way.
Please note all discounted items are final and a full refund will only be issued for non-sale items. We are happy to exchange your sale item for another style, size or colour way.
To return your order, please email us at email@example.com and we will respond with instructions on how to return your order.
Items must be in original condition and must not have been worn or washed. Please ensure all tags are intact. Once tags are removed the garment is no longer returnable. All garments within Australia must be returned within 7 working days from the date of purchase and International must be lodged within 25 days from the date of shipping.
Please make sure that swimwear is tried on over your own underwear. For hygiene purposes, we may refuse returns of items where it's obvious that this hasn't been done. Please ensure that protection sticker is still in place.
All garments are handmade with care and are inspected before shipping. In the unlikely event that a garment is faulty please contact us at firstname.lastname@example.org within the 7 day period and we will organise a replacement for you. If a replacement is unavailable you may choose another suitable item. If an item is faulty and there is no suitable replacement you may be refunded.
Shapes in the Sand is a limited edition swimwear label. For this reason we cannot guarantee sizes or styles will be available when exchanging. If the style, size you want is not available you will be given an online store credit. We will not repair colour fading, fabric deterioration, pulling, lack of elasticity, and colour running. To prevent this please follow the care instructions on the label.
Shapes in the Sand does not cover your return postage costs. Please ensure your return package is prepaid and insured, in case of loss or damage. Once we have received your return package we will notify you via email, once your new package is on its way.
Contact us at email@example.com for all customer service enquiries.